:root{--bg: #0f0f14;--bg-card: #1a1a24;--bg-input: #252535;--bg-hover: #2a2a3a;--bg-surface: #15151e;--text: #e8e8f0;--text-dim: #8888a0;--text-muted: #5c5c72;--accent: #6c5ce7;--accent-hover: #7d6ff0;--accent-soft: rgba(108, 92, 231, .12);--green: #00c853;--red: #ff4757;--orange: #ffa502;--gold: #f9ca24;--border: #2d2d40;--border-light: #363650;--radius: 10px;--radius-lg: 16px;--shadow: 0 2px 12px rgba(0,0,0,.3);--shadow-lg: 0 8px 32px rgba(0,0,0,.4);--transition: .2s ease}[data-theme=light]{--bg: #f0f2f5;--bg-card: #ffffff;--bg-input: #f5f5f8;--bg-hover: #ecedf0;--bg-surface: #f8f8fb;--text: #1a1a2e;--text-dim: #6b6b80;--text-muted: #999;--accent: #6c5ce7;--accent-hover: #5a4bd6;--accent-soft: rgba(108, 92, 231, .08);--green: #00a846;--red: #e53e50;--orange: #e09000;--border: #dddde5;--border-light: #e8e8ef;--shadow: 0 2px 8px rgba(0,0,0,.08);--shadow-lg: 0 8px 24px rgba(0,0,0,.12)}*{margin:0;padding:0;box-sizing:border-box}body{background:var(--bg);color:var(--text);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,sans-serif;font-size:14px;line-height:1.5;min-height:100vh;-webkit-font-smoothing:antialiased}.app-shell{display:flex;height:100vh;overflow:hidden}.panel-left{width:340px;min-width:300px;max-width:400px;background:var(--bg-card);border-right:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden;flex-shrink:0}.panel-left-header{padding:14px 16px;border-bottom:1px solid var(--border);display:flex;flex-direction:column;gap:10px}.panel-left-topbar{display:flex;align-items:center;justify-content:space-between}.panel-left-topbar h2{font-size:16px;font-weight:700;display:flex;align-items:center;gap:8px}.panel-left-actions{display:flex;align-items:center;gap:4px}.search-bar{position:relative}.search-bar input{width:100%;background:var(--bg-input);border:1px solid var(--border);border-radius:20px;color:var(--text);padding:8px 14px 8px 34px;font-size:13px;outline:none;transition:border-color var(--transition)}.search-bar input:focus{border-color:var(--accent)}.search-bar input::placeholder{color:var(--text-muted)}.search-bar .search-icon{position:absolute;left:12px;top:50%;transform:translateY(-50%);font-size:13px;color:var(--text-muted);pointer-events:none}.chat-list{flex:1;overflow-y:auto;overflow-x:hidden}.chat-item{display:flex;align-items:center;gap:12px;padding:12px 16px;cursor:pointer;border-bottom:1px solid var(--border);transition:background var(--transition);position:relative}.chat-item:hover{background:var(--bg-hover)}.chat-item.active{background:var(--accent-soft);border-left:3px solid var(--accent)}.chat-item.waiting{border-left:3px solid var(--orange)}.chat-item.active.waiting{border-left:3px solid var(--accent)}.chat-avatar{width:44px;height:44px;border-radius:50%;background:var(--bg-input);display:flex;align-items:center;justify-content:center;font-size:18px;flex-shrink:0;overflow:hidden;-webkit-user-select:none;user-select:none;pointer-events:none;position:relative}.chat-avatar img{width:100%;height:100%;object-fit:cover;-webkit-user-drag:none;pointer-events:none}.chat-avatar .online-indicator{position:absolute;bottom:1px;right:1px;width:10px;height:10px;border-radius:50%;background:var(--green);border:2px solid var(--bg-card)}.chat-info{flex:1;min-width:0}.chat-name{font-weight:600;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-preview{font-size:12px;color:var(--text-dim);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}.chat-meta{display:flex;flex-direction:column;align-items:flex-end;gap:4px;flex-shrink:0}.chat-time{font-size:11px;color:var(--text-dim)}.badge{background:var(--accent);color:#fff;font-size:10px;font-weight:700;padding:2px 7px;border-radius:12px;min-width:20px;text-align:center;line-height:1.4}.badge.urgent{background:var(--red)}.badge.waiting-badge{background:var(--orange);font-size:9px}.panel-right{flex:1;display:flex;flex-direction:column;overflow:hidden;background:var(--bg);min-width:0;position:relative}.chat-header{padding:10px 20px;border-bottom:1px solid var(--border);background:var(--bg-card);display:flex;align-items:center;gap:12px;flex-shrink:0}.chat-header-avatar{width:38px;height:38px;border-radius:50%;overflow:hidden;background:var(--bg-input);display:flex;align-items:center;justify-content:center;font-size:16px;flex-shrink:0;-webkit-user-select:none;user-select:none;pointer-events:none}.chat-header-avatar img{width:100%;height:100%;object-fit:cover;-webkit-user-drag:none;pointer-events:none}.chat-header-info{flex:1;min-width:0}.chat-header-info h3{font-size:14px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-header-info .user-meta{font-size:12px;color:var(--text-dim);display:flex;align-items:center;gap:6px;flex-wrap:wrap}.user-meta-tag{display:inline-flex;align-items:center;gap:3px;background:var(--bg-input);padding:2px 8px;border-radius:10px;font-size:11px;color:var(--text-dim)}.chat-header-actions{display:flex;align-items:center;gap:6px;flex-shrink:0}.quick-action{display:inline-flex;align-items:center;gap:4px;padding:6px 12px;border:1px solid var(--border);border-radius:8px;background:var(--bg-input);color:var(--text);font-size:12px;font-weight:600;cursor:pointer;transition:all var(--transition);white-space:nowrap}.quick-action:hover{border-color:var(--accent);background:var(--accent-soft)}.quick-action:disabled{opacity:.5;cursor:not-allowed}.quick-action.vip{background:linear-gradient(135deg,#f9ca24,#f0932b);border-color:transparent;color:#1a1a24}.quick-action.vip:hover{filter:brightness(1.1)}.quick-action.jeton{border-color:var(--accent);color:var(--accent)}.quick-action.begeni{color:var(--red);border-color:#ff47574d}.quick-action.ziyaret{color:var(--green);border-color:#00c8534d}.quick-action.foto{color:#e84393;border-color:#e843934d}.quick-action.call{color:var(--green);border-color:#00c8534d}.quick-action.call:disabled,.quick-action.foto:disabled{opacity:.35}.action-divider{width:1px;height:20px;background:var(--border);flex-shrink:0;margin:0 2px}.vip-badge-inline{font-size:14px;margin-left:4px;vertical-align:middle}.token-badge-mini{font-size:10px;color:var(--accent);font-weight:700;white-space:nowrap}.user-meta{display:flex;flex-wrap:wrap;gap:6px;margin-top:2px}.user-meta-tag{font-size:11px;color:var(--text-dim);background:var(--bg-input);padding:1px 6px;border-radius:4px;white-space:nowrap}.action-toast{position:absolute;top:64px;left:50%;transform:translate(-50%);z-index:20;padding:8px 20px;border-radius:8px;font-size:13px;font-weight:600;animation:toastIn .3s ease;pointer-events:none}.action-toast.success{background:#00c85326;color:var(--green);border:1px solid rgba(0,200,83,.3)}.action-toast.error{background:#ff475726;color:var(--red);border:1px solid rgba(255,71,87,.3)}@keyframes toastIn{0%{opacity:0;transform:translate(-50%) translateY(-10px)}to{opacity:1;transform:translate(-50%) translateY(0)}}.messages-container{flex:1;overflow-y:auto;padding:16px 24px;display:flex;flex-direction:column;gap:4px}.message-date-separator{text-align:center;margin:16px 0 8px;font-size:11px;color:var(--text-muted)}.message-date-separator span{background:var(--bg-input);padding:3px 14px;border-radius:12px}.message{max-width:65%;padding:9px 14px;border-radius:16px;font-size:14px;line-height:1.45;word-break:break-word;position:relative;animation:msgIn .15s ease-out}@keyframes msgIn{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}.message.sent{align-self:flex-end;background:var(--accent);color:#fff;border-bottom-right-radius:4px}.message.received{align-self:flex-start;background:var(--bg-card);color:var(--text);border:1px solid var(--border);border-bottom-left-radius:4px}[data-theme=light] .message.received{background:#fff}.message.system{align-self:center;background:#ffa5021a;color:var(--orange);font-size:12px;max-width:85%;text-align:center;border-radius:12px}.message-time{font-size:10px;opacity:.55;margin-top:3px;text-align:right}.message-image{max-width:180px;max-height:180px;border-radius:10px;-webkit-user-select:none;user-select:none;-webkit-user-drag:none;pointer-events:none}.composer{padding:10px 16px;border-top:1px solid var(--border);background:var(--bg-card);display:flex;flex-direction:column;gap:8px;flex-shrink:0}.composer-emoji-bar,.quick-actions-bar{display:flex;gap:4px;padding:0 2px;flex-wrap:wrap;align-items:center}.emoji-btn{width:32px;height:32px;display:flex;align-items:center;justify-content:center;border:none;background:transparent;border-radius:6px;font-size:17px;cursor:pointer;transition:background var(--transition),transform .1s;-webkit-user-select:none;user-select:none}.emoji-btn:hover{background:var(--bg-hover);transform:scale(1.15)}.emoji-btn:active{transform:scale(.95)}.composer-row{display:flex;align-items:flex-end;gap:8px}.composer textarea{flex:1;background:var(--bg-input);border:1px solid var(--border);border-radius:20px;color:var(--text);padding:10px 16px;font-size:14px;font-family:inherit;resize:none;min-height:42px;max-height:120px;outline:none;transition:border-color var(--transition)}.composer textarea:focus{border-color:var(--accent)}.composer textarea::placeholder{color:var(--text-muted)}.send-btn{width:42px;height:42px;border-radius:50%;border:none;background:var(--accent);color:#fff;font-size:18px;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all var(--transition);flex-shrink:0}.send-btn:hover{background:var(--accent-hover);transform:scale(1.05)}.send-btn:disabled{opacity:.4;cursor:not-allowed;transform:none}.no-chat-selected{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--text-muted);gap:12px;padding:40px;text-align:center}.no-chat-selected .big-emoji{font-size:56px}.no-chat-selected h3{font-size:18px;color:var(--text-dim);font-weight:600}.no-chat-selected p{font-size:13px;max-width:280px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:10px 18px;border:none;border-radius:var(--radius);font-size:14px;font-weight:600;cursor:pointer;transition:all var(--transition);white-space:nowrap}.btn-primary{background:var(--accent);color:#fff}.btn-primary:hover{background:var(--accent-hover)}.btn-primary:disabled{opacity:.5;cursor:not-allowed}.btn-ghost{background:transparent;color:var(--text-dim);padding:6px 8px}.btn-ghost:hover{color:var(--text);background:var(--bg-hover);border-radius:8px}.btn-icon{width:34px;height:34px;padding:0;border-radius:8px;font-size:16px;background:transparent;border:none;color:var(--text-dim);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all var(--transition)}.btn-icon:hover{background:var(--bg-hover);color:var(--text)}.btn-icon.active{color:var(--accent);background:var(--accent-soft)}.login-page{display:flex;align-items:center;justify-content:center;min-height:100vh;background:var(--bg)}.login-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);padding:40px 32px;width:100%;max-width:380px;box-shadow:var(--shadow-lg)}.login-card h1{font-size:22px;margin-bottom:8px;text-align:center}.login-card p{color:var(--text-dim);text-align:center;margin-bottom:28px;font-size:13px}.form-group{margin-bottom:16px}.form-group label{display:block;font-size:12px;font-weight:600;color:var(--text-dim);margin-bottom:6px;text-transform:uppercase;letter-spacing:.5px}.form-group input{width:100%;background:var(--bg-input);border:1px solid var(--border);border-radius:var(--radius);color:var(--text);padding:12px 14px;font-size:14px;outline:none;transition:border-color var(--transition)}.form-group input:focus{border-color:var(--accent)}.error-msg{color:var(--red);font-size:13px;text-align:center;margin-bottom:12px}.settings-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;z-index:100;display:flex;justify-content:flex-end}.settings-drawer{width:400px;max-width:90vw;background:var(--bg-card);border-left:1px solid var(--border);padding:28px 24px;overflow-y:auto;animation:slideIn .2s ease-out}@keyframes slideIn{0%{transform:translate(100%)}to{transform:translate(0)}}.settings-drawer h2{font-size:18px;font-weight:700;margin-bottom:24px;display:flex;align-items:center;justify-content:space-between}.stat-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-bottom:20px}.stat-card{background:var(--bg-input);border:1px solid var(--border);border-radius:var(--radius);padding:14px;text-align:center}.stat-label{color:var(--text-dim);font-size:11px;text-transform:uppercase;letter-spacing:.5px}.stat-value{font-size:22px;font-weight:700;margin-top:4px}.section-title{font-size:12px;color:var(--text-dim);text-transform:uppercase;letter-spacing:1px;margin:20px 0 10px;font-weight:600}.toggle-row{display:flex;align-items:center;justify-content:space-between;padding:10px 0;border-bottom:1px solid var(--border)}.toggle-row label{font-size:13px;color:var(--text)}.toggle-switch{position:relative;width:44px;height:24px}.toggle-switch input{opacity:0;width:0;height:0}.toggle-slider{position:absolute;top:0;right:0;bottom:0;left:0;background:var(--bg-input);border:1px solid var(--border);border-radius:12px;cursor:pointer;transition:all var(--transition)}.toggle-slider:before{content:"";position:absolute;width:18px;height:18px;left:2px;bottom:2px;background:var(--text-dim);border-radius:50%;transition:all var(--transition)}.toggle-switch input:checked+.toggle-slider{background:var(--accent);border-color:var(--accent)}.toggle-switch input:checked+.toggle-slider:before{transform:translate(20px);background:#fff}.loading{display:flex;align-items:center;justify-content:center;height:100vh;color:var(--text-dim);font-size:14px}::-webkit-scrollbar{width:5px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--text-dim)}@media (max-width: 768px){.panel-left{width:100%;min-width:0;max-width:none;position:absolute;top:0;right:0;bottom:0;left:0;z-index:10;transition:transform .25s ease}.panel-left.hidden-mobile{transform:translate(-100%);pointer-events:none}.panel-right{width:100%;position:relative}.quick-actions-bar{overflow-x:auto;-webkit-overflow-scrolling:touch;scrollbar-width:none;flex-wrap:nowrap}.quick-actions-bar::-webkit-scrollbar{display:none}.user-meta{max-width:65vw;overflow-x:auto;flex-wrap:nowrap;scrollbar-width:none}.chat-header-info h3{font-size:13px}.mobile-back-btn{display:flex!important}.message{max-width:85%}.settings-drawer{width:100vw;max-width:100vw}}@media (min-width: 769px){.mobile-back-btn{display:none!important}}img{-webkit-user-drag:none;-webkit-user-select:none;user-select:none}.notif-dot{width:8px;height:8px;border-radius:50%;background:var(--red);display:inline-block;margin-left:4px;animation:pulse 1.5s infinite}@keyframes pulse{0%,to{opacity:1}50%{opacity:.4}}.typing-indicator{display:flex;gap:4px;padding:10px 14px;align-self:flex-start}.typing-indicator span{width:6px;height:6px;border-radius:50%;background:var(--text-muted);animation:bounce 1.4s infinite}.typing-indicator span:nth-child(2){animation-delay:.2s}.typing-indicator span:nth-child(3){animation-delay:.4s}@keyframes bounce{0%,80%,to{transform:translateY(0)}40%{transform:translateY(-6px)}}.mini-chart{display:flex;gap:3px;align-items:flex-end;height:50px;margin-top:8px}.mini-chart-bar{flex:1;display:flex;flex-direction:column;align-items:center;gap:2px}.mini-chart-bar .bar{width:100%;background:var(--accent);border-radius:3px;min-height:3px;transition:height .3s}.mini-chart-bar .label{font-size:9px;color:var(--text-muted)}.mini-chart-bar .count{font-size:9px;color:var(--text-dim)}.panel-notes{width:280px;min-width:240px;max-width:320px;background:var(--bg-card);border-left:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden;flex-shrink:0;animation:slideIn .2s ease-out}.panel-notes-header{padding:12px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between}.panel-notes-header h3{font-size:14px;font-weight:700}.note-composer{padding:12px;border-bottom:1px solid var(--border);display:flex;flex-direction:column;gap:8px}.note-composer textarea{width:100%;background:var(--bg-input);border:1px solid var(--border);border-radius:8px;color:var(--text);padding:8px 12px;font-size:12px;font-family:inherit;resize:none;outline:none;transition:border-color var(--transition)}.note-composer textarea:focus{border-color:var(--accent)}.note-composer textarea::placeholder{color:var(--text-muted)}.notes-list{flex:1;overflow-y:auto;padding:8px}.note-item{background:var(--bg-input);border:1px solid var(--border);border-radius:8px;padding:10px 12px;margin-bottom:8px;position:relative}.note-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:6px}.note-author{font-size:11px;font-weight:700;color:var(--accent)}.note-date{font-size:10px;color:var(--text-muted)}.note-text{font-size:13px;color:var(--text);line-height:1.4;white-space:pre-wrap;word-break:break-word}.note-delete{position:absolute;top:6px;right:6px;background:none;border:none;font-size:12px;cursor:pointer;opacity:0;transition:opacity var(--transition);padding:2px}.note-item:hover .note-delete{opacity:.7}.note-delete:hover{opacity:1!important}@media (max-width: 768px){.panel-notes{position:absolute;right:0;top:0;bottom:0;z-index:15;width:85vw;max-width:320px;box-shadow:var(--shadow-lg)}}.photo-picker-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0009;z-index:100;display:flex;align-items:center;justify-content:center;padding:16px}.photo-picker-modal{background:var(--bg-card);border-radius:var(--radius-lg);width:100%;max-width:520px;max-height:80vh;display:flex;flex-direction:column;box-shadow:var(--shadow-lg);overflow:hidden}.photo-picker-header{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;border-bottom:1px solid var(--border)}.photo-picker-header h3{margin:0;font-size:15px}.photo-picker-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;padding:12px;overflow-y:auto;-webkit-overflow-scrolling:touch}.photo-picker-item{position:relative;aspect-ratio:1;border-radius:var(--radius);overflow:hidden;cursor:pointer;border:2px solid transparent;transition:border-color var(--transition),transform var(--transition)}.photo-picker-item:hover{border-color:var(--accent);transform:scale(1.03)}.photo-picker-item img{width:100%;height:100%;object-fit:cover;display:block}.photo-picker-item .photo-label{position:absolute;bottom:0;left:0;right:0;background:#0009;color:#fff;font-size:10px;padding:3px 6px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}@media (max-width: 768px){.photo-picker-modal{max-width:100%;max-height:70vh}.photo-picker-grid{grid-template-columns:repeat(2,1fr)}}.chat-item.answered{opacity:.55}.chat-item.answered:hover,.chat-item.answered.active{opacity:1}